FREQUENTLY ASKED QUESTIONS

Are pets allowed?

Yes, pets are allowed at certain homes only. Each property's pet policy is clearly listed on our website. Please see the pet rules below for homes that allow pets:

• No cats or other animals are allowed.

• TWO (2) dogs may be permitted upon advance written notification to ACME House Co. upon reservation. If approved, Guest must sign this Pet Addendum and pay an additional non-refundable pet fee.

• No puppies or dogs under one year of age are allowed without prior approval.

• Per ACME’s insurance, potentially dangerous breeds are not allowed and include but are not limited to Dalmatians, Boxers, Presa Canarios, Chow Chows, Doberman Pinscher, Malamutes, Huskies, Rottweilers, German Shepherds and Pit Bulls, Pit Bull Mix, and any dog determined by prior behavior to be a "dangerous dog”.

• An unauthorized pet will result in termination of the occupant's stay.

• Pet must be fit to travel and have had all normal shots and vaccinations for travel/boarding.

• An unauthorized pet will result in termination of Guest and Occupant’s stay.

• Guest is responsible for all damage and/or odors relating to pets. The pet fee covers only reasonable monitoring of occupancy and cleaning following a pet’s occupancy. The cost of additional cleaning, damage and/or odor removal will be due from occupant and charged to the credit card on file.

• If excessive barking or other noise from your dog results in neighborhood complaints and/or law enforcement response, Guest and Occupants will be required to kennel their dog for the remainder of your stay.

• Upon use of premises, if Guest or Occupants pet does not match the size, age, breed or description Guest or Occupants provided below, we will not be able to continue the Lodging, and the entire pet fee and Total Lodging amount will be forfeited.

If you have any questions, please inquire with your reservations agent when booking your property.

Can I add extra days to my reservation?

Absolutely! If the dates are available, we'd love to have you extend your stay with us either before or after your scheduled stay. Please contact our office and speak with a reservations agent for availability and rates at (866) 840-9552.

Can we have a party?

No, parties are not allowed. However, smaller, more intimate gatherings are permitted as long as they adhere to the maximum daytime and overnight occupancy limits specified in the rental agreement. Our homes are located in residential communities, with most neighboring properties owner-occupied. To maintain peace in the neighborhood, we do not permit large parties, loud gatherings, or events. The rental property is intended solely for residential use during a family vacation. The occupant must comply with all noise ordinances, rules, and regulations established by the City of Palm Springs. A complete list of these ordinances can be found in the City of Palm Springs Good Neighbor Brochure which is also displayed at the home. If you have any questions, please contact reservations at (866) 840-9552 for more details.

Do all homes include high-speed internet?

Yes, all our homes offer high-speed internet access, including Wi-Fi.

Do all homes offer central air conditioning and heating? 

Yes, all our homes have central air conditioning and heating. Some homes also feature mini-split air conditioning and heating units in certain rooms.

Do you offer discounts?

Yes, we offer discounts and specials throughout the year, which are listed on the Promotions page and Last Minute Deals page of our website. Please contact reservations at (866) 840-9552 to learn more about our discounts. Please note that discounts cannot be combined and can only be applied to new reservations. You can also sign up for our ACME House Company monthly emails to be the first to know about upcoming specials and promotions by enrolling in Sign Up For Deals at the bottom of our homepage here.

How do I make a reservation?

There are several ways to book directly with us to ensure you get the best rates available! You can book online at www.acmehouseco.com by entering your arrival and departure dates and clicking 'search.' Alternatively, you can browse specific properties that are available and follow the booking instructions. You can also call us at (866) 840-9552, and our professional reservations team will be happy to assist you. Our reservations team is available to help you plan your stay Monday to Friday from 8:30 am to 6:30 pm, Saturday from 8:30 am to 5:00 pm, and Sunday from 8:00 am to 4:30 pm (Pacific Time). Additionally, you can email us at [email protected].

How far in advance can I make a reservation?

Reservations can be made up to one year in advance.

If I book online, when is my reservation confirmed?

Your reservation is confirmed once we receive your credit card payment, the signed rental agreement, and a copy of your valid government-issued ID.

Is housekeeping service included?

All our homes are professionally cleaned before your arrival and after your departure. Mid-stay cleaning service is available for an additional charge with advance notice, when possible. Please inquire with reservations when booking your property or call us at (866) 840-9552 to schedule a mid-stay cleaning.

Is someone available if we have questions when occupying the house?

Yes, one of the great benefits of choosing ACME House Company is our attentive and reliable service. Our responsive property managers are on call and available to assist you 24/7, 365 days a year. During your stay, you will have access to a detailed electronic house manual via a QR code displayed prominently in the home, providing property operating instructions to help you fully enjoy the features of the home. The ACME House Company Team is also available to assist you by phone or email.

Is there a lost and found?

Yes. If you leave something behind during your visit and we find it, we will contact you to arrange for your item(s) to be shipped to you. We hold lost and found items for 30 days; after that, unclaimed items will be donated.

What amenities are at the homes?

All our homes are privately owned and furnished according to the owner's taste and needs, so accommodations and amenities may vary. However, ACME House Company properties adhere to an amenity assurance list to ensure guests' comfort and satisfaction. The following items are included in all of our rental homes:

• Quality bedspreads, sheets, blankets, and pillows

• Bath towels, washcloths, bath mats, pool towels, and kitchen towels

• Refrigerator, stove, microwave, toaster, coffee maker, pots & pans, dishes, utensils, sponges

• Television(s) with basic cable or streaming service (some with upgraded options), iron and ironing board, fire extinguisher, smoke detector, and carbon monoxide alarms

• Complimentary starter kit of body wash, shampoo, conditioner, lotion, liquid soap, dish soap, hair dryer in every bathroom, paper towels, toilet paper, and trash liners

• Yard area with a natural gas or propane BBQ (first tank of propane provided by ACME House Company), poolside lounge chairs, and an outdoor dining area

• Washer and dryer, with a starter kit of laundry detergent

• Some homes may also include additional fun amenities.

Please inquire with reservations by calling (866) 840-9552 about any extra amenities when booking. For families with small children, you may rent full-sized cribs, infant cribs, baby monitors, crib/pack-n-play linens, baby joggers, baby gates, bed rails, and/or wagons. Contact Desert Baby Rentals at (760) 861-6410 or reserve items here to arrange delivery to your rental home.

What about parking? 

Parking varies at each home. Please refer to the individual house manual for specific parking instructions. Some designated parking spots may not accommodate large cars, trucks, or SUVs, so please inquire about parking accommodations prior to booking if you have an extra-large vehicle. The City of Palm Springs ordinance permits only one car per bedroom to be parked at the property. Exceeding the maximum number of allowed vehicles could result in a citation from the City.

What are check-in and check-out times?

Check-in is 3:00 pm

Check-out is 10:00 am

If you would like to request an early check-in or late check-out, please contact reservations by calling (866) 840-9552 before your arrival or departure time to receive written confirmation of approval. Permission for early check-in or late check-out is typically granted if the property is available with an additional fee. This request cannot be confirmed more than one week before your stay, as we may not yet know if the property will have another arrival or departure on your selected days.

What are your hours?

We have 24/7 Live Agent Assistance with an On-Site Property Support Team available from 8am to 7pm daily. We provide phone and text support at your rental property from 8am to 7pm. We are fully equipped to handle all reported matters, including dispatching our teams for on-site assistance. From 7pm to 8am, our services transition to off-hours support, limited to text and phone assistance only. Live dispatch during these hours is reserved for emergencies only. 

What do you suggest bringing?

Palm Springs has an average temperature of around 70 degrees in the winter months and temperatures reaching the 100s in the summer. If you are visiting between November and March, it's advisable to pack warmer sweaters and a waterproof jacket just in case. During the summer, it's crucial to stay hydrated, especially when participating in outdoor activities. Be prepared for the heat with sunscreen, hats, and sun visors. A small umbrella can also provide extra shade.

What if I need to cancel?

Here is our cancellation policy for Short-Term Stays (28 nights or less):

Direct Bookings on www.acmehouseco.com or Via Phone* for stays of 28 nights or less:

• 100% Refund for Cancellations within 48 Hours of Making Booking.
• 30 days or more prior to the Arrival date - ACME House Company will process a 100% refund of all Reservation Charges, except the Booking Fee. 
• Greater than 48 hours from Booking and between 8 & 29 days prior to arrival - guests will receive a partial refund of 50% of all Reservation Charges, except Booking Fee.
• 7 days or less prior to arrival - 100% of All Reservation Charges are considered earned.

Here is our cancellation policy for Short-Term Stays (28 nights or less)or Long-Term Stays (29 nights or longer):

Direct Bookings on www.acmehouseco.com or Via Phone* for stays of 29 nights or longer:

• Greater Than 6 Months Prior to Arrival - ACME House Company will process a 100% refund for cancellations that are more than 6 months prior to the Arrival date.
• Greater than 91 Days and less than 6 Months Prior to Arrival - ACME House Company will process a 100% refund of all Reservation Charges, except the Booking Fee. 
• Greater Than 60 Days but Less Than 91 Days Prior to Arrival - Guests will receive a partial refund of 50% of the Reservation Charges and Booking Fee. All other costs and fees are refunded, including cleaning fees, security deposit, and any utility fees. Any special services ordered that cannot be canceled in time to receive a refund will also not be refunded.

• Bookings on third-party websites: If you do not book directly with ACME (www.acmehouseco.com), your reservation IS subject to cancellation policies for the website on which you booked. Please refer to the policies on the site you booked for their cancellation policy.

Do I need travel insurance for a vacation rental?

To ensure peace of mind during your trip, consider securing your investment with Red Sky's travel insurance. The deadline to purchase coverage is 60 days prior to your trip. For more details or to purchase insurance, please visit Red Sky's website link and then call us at (866) 840-9552 to add travel insurance. Investing in travel insurance is an important step towards a worry-free vacation.

What is the typical weather in Palm Springs?

Palm Springs enjoys more than 350 days of sunshine annually and receives less than 5 inches of rain per year. Its geography contributes to the city's warm, dry climate. Located at 487 feet above sea level, Palm Springs is sheltered by the Little San Bernardino Mountains to the north, the Santa Rosa Mountains to the south, and the San Jacinto Mountains to the west, which feature the towering 10,831-foot peak and the Palm Springs Aerial Tramway.

Winter temperatures average in the 70s during the day and mid-40s at night. The dry desert heat of summer often pushes daytime temperatures into the 100s, which sun seekers enjoy. Rainfall is almost non-existent, and humidity is low. The area receives around 5.8 inches of rain annually, with rain typically occurring on 10 or fewer days per year.

Palm Springs monthly temperatures and rainfall totals by month:

What methods of payment do you accept?

We accept Visa, Master Card, American Express, Discover, and personal and business US checks plus wire transfers.

When are the pools heated?

We typically heat pools from mid-October through June 1st for an additional fee. You can also request pool heating outside of these dates for an extra cost, which varies based on pool size, desired temperature, and other factors. Spa heating is included at no extra charge.

Why choose an ACME House Company vacation home rather than a hotel?

We wonder just the opposite: why would anyone choose a small hotel room over the luxury of a spacious house or condo? Escape the crowded hotel scene and enjoy the freedom of a vacation rental. A vacation rental can be an affordable alternative to a traditional hotel, especially for groups and families.

ACME House Company is pleased to offer some of the best Palm Springs vacation rental properties at great values. Each home features beautiful furnishings and is fully equipped with all the amenities of home. Our properties meet strict standards for quality, luxury, and value to ensure your Palm Springs vacation experience is memorable.

Our vacation rentals are often in better locations than even the finest hotels. Renting your own vacation home offers luxury, space, and privacy. It's usually more cost-effective than staying at a hotel resort with comparable comforts, and you have the entire property to enjoy privately. Additionally, you can save on dining costs since vacation rentals come fully equipped with all the amenities you have at home.

ACME House Company properties are fully furnished and decorated, complete with linens, bath and pool towels, kitchen utensils, TVs, and a private pool. Many properties include extra amenities like spas, stereos, pool tables, ping pong, firepits, bocce ball, cornhole, and putting greens. Check out the amenities each home offers on our website.

 Top 10 Reasons to Rent from ACME House Company:

• Get more space and privacy and pay less per square foot than the average resort hotel.

• Dividing up the cost with your friends or family is more budget-friendly than the “per night” hotel rates.

• All your friends and family are under one roof and don’t have to stay across town or on different floors.

• Hang out in your living or dining rooms instead of 10 people sitting on one bed.

• Step out to your private backyard to soak up the sun and enjoy your private pool and barbecue.

• Cook in a fully equipped kitchen like you are at home.

• Stock your full-size fridge and freezer with groceries, snacks or cold refreshments.

• Your fully equipped kitchen is always open.

• Pack less since you can wash your clothes in the property’s washer and dryer.

• ACME House Company is available 24/7 to help you with any issues or answer questions.

If you haven’t spent a vacation in a private vacation rental home, you don’t know what you’re missing. More and more people are discovering that renting a private vacation property can be a refreshing, relaxing, luxurious and rewarding way to spend a well-earned vacation. ACME House Company represents many beautiful properties throughout Palm Springs, in almost every neighborhood, and at a price to fit any budget! 

Choose your ideal vacation home rental! Check out ACME House Company's amazing properties at www.acmehouseco.com.

We look forward to having you stay with us!